1. Introduction
At AssetHaven, we are committed to providing high-quality services and ensuring customer satisfaction. This Return and Refund Policy outlines the conditions under which refunds may be issued for services purchased through our platform. Refund requests will be assessed on a case-by-case basis, and approval is at the discretion of our support team.
2. Eligibility for Refunds
Refunds may be granted in the following cases:
If a service was not provided according to the agreed terms due to unforeseen issues on our part.
If the service provided does not match the description on our website.
If a refund request is made within 7 days of the initial purchase, subject to review.
Refunds will not be granted in cases where:
The service has already been fully delivered as described.
The refund request is made beyond the specified refund window.
The issue arises due to circumstances beyond our control (e.g., user error or misunderstanding of the service scope).
The service is classified as non-refundable (see below).
If a refund request is denied, users may submit a reconsideration request for further review.
3. Refund Request Process
To request a refund, please follow these steps:
Contact us at [email protected] with your request.
Provide relevant details, including the date of purchase and reason for the request.
Our support team will review your request within 5-10 business days.
If approved, the refund will be processed through the original payment method.
4. Refund Processing Time
Approved refunds will be processed within 5-10 business days. Depending on your payment provider, it may take additional time for the funds to be reflected in your account. Refund timelines may vary due to banking processes and transaction policies beyond our control.
5. Non-Refundable Services
Certain services may be non-refundable, including:
Consultation fees once a session has been completed.
Services that have been initiated or completed, including cases where substantial work has been performed.
Custom or personalized services specifically created for an individual client, where fulfillment has commenced, are not eligible for refunds.
Any service explicitly marked as non-refundable at the time of purchase.
6. Modifications to This Policy
We reserve the right to update or modify this Refund Policy at any time. Any updates will not affect refund requests submitted prior to the update. Changes will be posted on this page with the updated effective date.
7. Additional Fees and Payment Processing
Certain payment providers may charge processing fees for refunds. These charges are beyond our control and will be deducted accordingly.
8. Contact Information
For any questions regarding this Refund Policy, please contact us at:
Address: 1 Lemon Ln, Newlands, Cape Town, 7700, South Africa
Phone: +27 21 671 7907
Email: [email protected]